FAQ

A: At Elsie B Norwich, we strive for 100% customer satisfaction. If you are not entirely pleased with your purchase, you can return most items within 30 days of receipt for a full refund or exchange. Please ensure that the items are unused, in their original packaging, and accompanied by the receipt or proof of purchase. Custom-made or personalized items are non-refundable. To initiate a return, visit our store or contact our customer service team to receive a return authorization. Any shipping costs incurred during the return process are the customer's responsibility unless the return is due to an error on our part or a defective product. For more detailed information, please refer to the return policy section on our website or speak to one of our associates in-store.

A: At Elsie B Norwich, we offer a 14-day returns policy on all non-personalized or non-custom made items. If you wish to return an item, it must be in a resalable condition. To ensure the best experience, please visit our returns policy page for detailed instructions on how to properly return your item to us.